Shipping policy

Shipping Policy

Effective Date: 2026-02-26 Business Name: PetMedsToYourHome.ca Province of Operation: Ontario, Canada

We offer reliable shipping across Canada for all pet medication and health products.

Shipping Methods & Rates

Available shipping options and their associated rates are calculated and displayed at checkout before payment is completed, in accordance with Ontario distance-selling rules. Shipping rates are set by our courier partners and may change from time to time without prior notice.

Processing Time

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Locations

We currently ship to all provinces and territories across Canada. We do not ship internationally at this time.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package through Canada Post or the designated carrier.

1. Shipping Availability

We ship within Canada only.

Certain products may be restricted based on:

  • Provincial pharmacy regulations
  • Manufacturer limitations
  • Temperature sensitivity
  • Prescription validation requirements

We reserve the right to decline shipment where regulatory requirements are not satisfied.

2. Prescription Verification Before Shipping

Prescription medications will not be shipped until:

  • A valid prescription is received from a licensed veterinarian
  • The prescription is verified
  • A pharmacist has completed clinical review and dispensing

Orders requiring prescription verification may experience processing delays.

3. Processing Times

Orders are typically processed within 1–3 business days.

Prescription medications may require additional verification time.

Orders are not processed on weekends or statutory holidays.

Processing time is separate from carrier transit time and may change due to supply issues.

4. Shipping Methods & Carriers

We use recognized national carriers (e.g., Canada Post, Purolator, UPS, FedEx).

Available shipping options and costs are displayed at checkout before payment is completed, in accordance with Ontario distance selling rules.

5. Shipping Fees

Shipping charges:

  • Are calculated by our courier partners and are subject to change from time to time without prior notice
  • Are clearly disclosed prior to checkout
  • Include applicable taxes where required
  • Are non-refundable once shipment has been dispatched

We do not add hidden handling or fulfillment charges after payment.

6. Delivery Timeframes

Estimated delivery times are provided at checkout and are not guaranteed.

We are not responsible for delays caused by:

  • Carrier delays
  • Weather events
  • Labour disruptions
  • Incorrect shipping information provided by the customer
  • Remote or rural delivery zones

7. Transfer of Risk

Ownership and risk of loss transfer to the customer upon confirmed delivery by the carrier to the shipping address provided at checkout.

Customers are responsible for ensuring someone is available to receive temperature-sensitive medications.

8. Temperature-Sensitive Medications

Certain medications require refrigeration and are shipped under special handling procedures to help preserve product integrity.

⚠️ Important Shipping & Storage Information

This product requires refrigeration. Each order is carefully packed with an insulated kit and ice packs to help maintain temperature during transit.

  • We offer same-day delivery for local orders.
  • Non-local orders are shipped by expedited service to minimize transit time. An additional cold pack shipping fee applies for temperature-controlled packaging and priority handling.
  • Delivery attempts must be received promptly, and customers are responsible for ensuring someone is available to receive the package upon arrival.

Risk of Temperature Excursion

Despite these precautions, there remains a risk of temperature excursion during transit. In the event of courier delays, this product may be stable at room temperature (below 25°C) for a limited period — please refer to the manufacturer's guidelines for the specific product.

Weekend Hold Prevention

To prevent temperature-sensitive products from being held in courier warehouses over the weekend, refrigerated items will not be shipped on Thursdays or Fridays. Orders containing such items will be shipped the following Monday to ensure product integrity.

Refunds & Replacements

Please note that we are unable to refund or replace products that require refrigeration once they have shipped, except where required by law or where our own investigation confirms a fulfillment error on our part.

We are not responsible for product degradation if:

  • Delivery is delayed due to incorrect address information
  • The package is left unattended after confirmed delivery
  • The recipient fails to promptly retrieve the package

9. Undeliverable or Returned Shipments

If a package is returned due to:

  • Incorrect address
  • Refusal of delivery
  • Failure to collect from carrier
  • Repeated unsuccessful delivery attempts

Prescription medications cannot be restocked or resold under pharmacy regulations.

In such cases:

  • Shipping fees are non-refundable
  • Medication costs may not be refundable
  • A replacement order may require new payment

10. Lost or Damaged Packages

If a package is lost or arrives damaged:

  • Customers must notify us within 48 hours of delivery confirmation.
  • We may require photographs and supporting documentation.
  • We will initiate a carrier investigation where appropriate.

If loss or damage is confirmed, we may replace the product or issue a refund at our discretion. Our liability is limited to the purchase price of the affected product. Note that refrigerated/temperature-sensitive products are subject to the refund and replacement terms set out in Section 8 above.

11. Compliance with Ontario Consumer Protection Law

In accordance with the Consumer Protection Act, 2002:

Before completing checkout, customers are provided with:

  • Full product description
  • Total price including taxes
  • Shipping charges
  • Payment terms
  • Cancellation rights where applicable
  • Business contact information

Customers may cancel a distance contract within the time period permitted by law if required disclosures were not properly provided.

12. Address Accuracy

Customers are responsible for:

  • Providing accurate shipping details
  • Ensuring delivery accessibility
  • Monitoring tracking information

We are not responsible for delivery issues caused by incorrect or incomplete addresses.