Last Updated: Mar 19, 2026
PetMedsToYourHome (“we,” “us,” “our”) operates this website and online store (the “Services”) to provide veterinary medications and related products to customers in Canada.
Prescription medications are dispensed exclusively by:
Country Hills Pharmacy
Community Pharmacy – Accredited
Accreditation Number: 305301
2A-153 Country Hill Dr
Kitchener, ON N2E 2G7
Phone: +1 226-336-2296
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Services.
This Policy is governed by applicable Canadian privacy law, including the
Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable Ontario pharmacy regulations.
If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy controls.
1. What Is Personal Information?
“Personal information” means information about an identifiable individual. It does not include anonymized or de-identified information that cannot reasonably be linked to you.
Because we operate a licensed pharmacy, some personal information may include health-related information associated with prescription dispensing.
2. Information We Collect
Depending on how you interact with the Services, we may collect:
A. Contact and Identification Information
B. Prescription and Animal Information
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Animal name, species, weight, and relevant details
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Prescribing veterinarian name and clinic information
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Prescription details
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Medication history
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Dispensing records
C. Payment Information
D. Account Information
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Username
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Password (encrypted)
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Preferences and settings
E. Device and Usage Information
3. How We Collect Information
We collect information:
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Directly from you (when you create an account, place an order, upload a prescription, or contact us)
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Automatically through cookies and analytics tools
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From prescribing veterinarians (for prescription verification)
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From Shopify and service providers enabling the Services
4. How We Use Your Personal Information
We use personal information only for lawful and legitimate business purposes, including:
A. Providing Pharmacy Services
B. Fulfilling Orders
C. Security and Fraud Prevention
D. Communication
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Responding to customer inquiries
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Sending order confirmations
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Providing non-promotional service communications
E. Legal and Regulatory Compliance
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Maintaining records required under the
Drug and Pharmacies Regulation Act
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Complying with regulatory authorities
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Responding to lawful requests
We do not sell personal information.
5. Marketing Communications
If you opt in, we may send promotional emails.
You may unsubscribe at any time using the link in our emails.
Even if you opt out of marketing, we may send transactional or service-related communications.
We do not disclose personal information to third parties for their independent marketing purposes.
6. Disclosure of Personal Information
We may disclose information to:
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Licensed pharmacists involved in dispensing
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The prescribing veterinarian
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Shopify (hosting provider)
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Payment processors
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Shipping carriers
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IT and cloud service providers
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Regulatory authorities when legally required
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Law enforcement pursuant to lawful request
All service providers are contractually required to safeguard personal information.
7. Relationship with Shopify
Our store is powered by Shopify.
Shopify may collect and process personal information to provide hosting, analytics, payment processing, and fraud prevention services.
Information you provide may be processed in jurisdictions outside your province or Canada.
Shopify’s privacy practices are governed by its own privacy policy. You may review it at Shopify’s website.
8. Cookies and Analytics
We use cookies and similar technologies to:
You may adjust your browser settings to decline cookies, though some features may not function properly.
9. Retention of Information
Prescription Records:
Under Ontario pharmacy regulation and standards of the
Ontario College of Pharmacists, prescription records are retained for a minimum of ten (10) years.
Other Personal Information:
Retained only as long as necessary to:
10. Safeguards
We use administrative, physical, and technical safeguards appropriate to the sensitivity of the information, including:
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Encrypted data transmission (SSL)
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Secure servers
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Restricted employee access
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Confidentiality obligations
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Secure prescription storage systems
However, no system can guarantee absolute security.
11. Your Rights
Subject to applicable law, you may have the right to:
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Request access to personal information we hold
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Request correction of inaccurate information
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Withdraw consent where legally permissible
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File a complaint
Certain requests may be limited by pharmacy record-keeping obligations.
To exercise your rights, contact us using the information below.
We may verify your identity before responding.
12. Children’s Information
The Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
13. International Transfers
Some service providers (including Shopify and payment processors) may process information outside Canada.
Where this occurs, information remains protected in accordance with applicable privacy laws.
14. Complaints
If you have concerns about how we handle personal information, please contact us."If your concern is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca"
15. Contact Information
Privacy Officer
Country Hills Pharmacy
2A-153 Country Hill Dr
Kitchener, ON N2E 2G7
Phone: +1 226-336-2296
Email: support@petmedstoyourhome.ca
Data Access, Correction & Deletion Rights
You have the right to request access to, correction of, or deletion of your personal information held by PetMedsToYourHome.Ca. To make a request, contact us at:
Email: support@petmedstoyourhome.ca
Phone: 226-336-2296
We will respond to requests within the timelines required by applicable privacy laws. Please note that prescription records are exempt from deletion requests due to Ontario pharmacy regulations requiring a minimum retention period of 10 years.
Data Breach Notification
In the event of a data breach involving your personal information, we will notify affected customers as soon as feasible from the time we become aware of the breach, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Breach of Security Safeguards Regulations. We will also report the breach to the Office of the Privacy Commissioner of Canada as required by law.
