How to Order Prescription Medications
Ordering Your Pet's Prescription Medication Is Simple
We've made the process fast, secure, and stress-free — so your pet gets the care they need without the hassle. Most orders ship within 1–2 business days after prescription verification.
3 Easy Steps to Get Your Pet's Medication
Add to Cart & Checkout
Browse our catalog and add the prescribed medication to your cart. Complete checkout as you normally would — payment is only processed after your prescription is verified.
Upload Your Prescription
After checkout, upload a photo or scan of your valid veterinary prescription through our secure prescription portal. We accept photos taken with your phone — no scanner needed.
We Verify & Ship
Our licensed pharmacist reviews your prescription (usually within a few hours on business days). Once approved, your order ships directly to your door across Canada.
✅ What We Accept as a Valid Prescription
- A written prescription from your licensed veterinarian
- A clear photo or scan of the original prescription (JPG, PNG, or PDF)
- Prescription must include: pet's name, medication name, dosage, quantity, vet's name, clinic name, and date
- Prescription must be current and not expired
📋 Already have a prescription? You can upload it right now using our secure prescription upload page. If you're not sure whether your pet needs a prescription for a specific medication, contact us — we're happy to help.
Frequently Asked Questions
🔒 Is my prescription information kept private?
Absolutely. All prescription data is handled securely and in compliance with Canadian privacy laws (PIPEDA). Your information is never shared with third parties and is used solely to fulfill your order.
💳 When will my card be charged?
Your payment is processed at checkout, but your order will not be shipped until your prescription has been reviewed and approved by our pharmacist. If we are unable to fill your order, you will receive a full refund.
⏱️ How long does prescription verification take?
Most prescriptions are reviewed within a few hours during business hours (Monday–Friday). You'll receive an email confirmation once your prescription is approved and your order is being prepared for shipment.
📬 Can I send my prescription by mail or fax?
Yes! In addition to uploading online, you can fax your prescription or mail the original to us. Contact us for our fax number and mailing address. Please include your order number with any mailed prescriptions.
🔄 Can my vet send the prescription directly to you?
Yes. Your veterinarian can fax or email the prescription directly to our pharmacy on your behalf. Simply provide them with our contact information and reference your order number.
🐕 What if my pet's medication is out of stock?
If a medication is temporarily unavailable, we will notify you by email and provide an estimated restock date or suggest an equivalent alternative. You will not be charged for items we cannot fulfill.
🚚 How is the medication shipped?
All medications are shipped in discreet, temperature-appropriate packaging to maintain efficacy. We ship across Canada using tracked courier services so you always know where your order is.
Ready to Get Started?
Browse our full catalog of prescription and OTC pet medications — delivered right to your door across Canada.
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